WSIS Action Lines C1: Public governance, C7: e-Government, C11: International cooperation The session will reflect on global and regional perspectives on digital/e-government development and suggest new tools and models to better measure digital government and utilize e-government to accelerate the 2030 Agenda. It will provide a platform for government officials, e-government experts, international organizations, private sector and academia to share their perspectives on: What kind of online public services are waiting for us in the future? What will be the key trends in e-government technologies, how public officials will interact with people, how will people conduct business with governments in the coming years? How can UN DESA advance the UN E-Government Survey methodology to improve data collection and assessment of e-government development at national and city levels in line with mega trends such as AI, blockchain and big data? How can UN DESA utilize AI and new technologies to assess e-government portals?